Help center
Frequently asked questions
Answers about orders, shipping, returns and caring for linen, pottery and candles. Can't find what you need? Email us — a real person replies within one business day.
Products
Are your products new?
Yes. Everything we sell is new and unused; we do not sell secondhand or antique items.
Do you sell food or farm produce?
No. We sell kitchen linens, pottery, candles and home decor only.
Are handmade pieces identical to the photos?
Handmade pottery, linen and natural materials vary slightly in color and finish; that is part of their charm.
Care
Is the pottery dishwasher safe?
Each product page lists what the maker recommends. When it is not stated, hand wash in warm soapy water and avoid the microwave.
How do I wash linen?
Machine wash cold on a gentle cycle with mild detergent, skip fabric softener, and tumble dry low or line dry.
Gifts
Can you include a gift note?
Yes — add your message in the order note at checkout and we will leave the price off the packing slip on request.
Orders
Can I change or cancel my order?
Email us within 12 hours of ordering and we will do our best. Once an order has been packed it can no longer be changed.
Shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
Shipping is free on every U.S. order, with no minimum.
How long does delivery take?
Orders are packed in 1–3 business days and delivered in 5–10 business days. You get a tracking link by email as soon as your order ships.
Returns
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery for a refund or exchange. Lit candles and washed linens cannot be returned.
What if my order arrives damaged or wrong?
Email us within 48 hours with a photo and your order number — we will send a replacement or a full refund at no cost to you.
Safety
Any candle safety tips?
Never leave a lit candle unattended, keep candles away from children, pets, drafts and anything flammable, and always use a heat-safe holder.
Still have a question? Email support@thejamesportcountrystore.com — a real person replies within 1 business day. Or use our contact form.